Shipping policy
All orders are processed within 2 to 5 business days. Orders are not shipped or delivered on weekends or public holidays.
Estimated delivery times:
United Kingdom: 1 to 3 business days
Europe: 2 to 11 business days
International: 2 to 11 business days
Delivery times are estimates and may vary depending on destination and customs processing.
Customs, Duties and Taxes
Orders delivered within the UK are not subject to import duties or customs charges.
For international deliveries, customs duties and taxes may be applied once the shipment reaches its destination country. These charges are determined by local authorities and remain the responsibility of the recipient.
As customs regulations vary between countries, we recommend contacting your local customs office for further guidance prior to placing your order.
Please note that we are unable to control or predict these charges and cannot accept responsibility for any additional customs fees, import duties or taxes incurred.
Damaged or Lost Items
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and product.
If your order has not arrived within the estimated timeframe, please contact us so we can assist.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.